Terms and Conditions

This ticket is sold by Suzanne Blackburn (ABN 71256242413 ). The following conditions are of sale (including any resale or subsequent assignment), entry and attendance at The Clan Jam.  'You' and 'your' refers to the customer. 'We', 'us', 'our', 'Festival’ and 'Event organiser' refers to Suzanne Blackburn (ABN 71256242413). ‘This agreement’ means these terms and conditions and any other conditions specified by us on our website and booking forms. 


Tickets are sold subject to the conditions of sale and to the terms and conditions of entry to the venue.  All ticket sales are final. Once purchased, tickets are the sole responsibility of the purchaser.  All sales are final.  No refunds or exchanges will be available unless the Event is cancelled. This is an all-weather Event.  No refunds will be made if you choose not to attend due to inclement weather.

The BARCODED Eventbrite TICKET confirmation is required for entry to the Event.  Print the barcoded ticket confirmation, or carry the barcoded ticket in your smartphone, and bring to the Event. The barcode is required for scanning at entry. NO BARCODED TICKET NO ENTRY.

ACCOMPANIED YOUTH TICKETS: For duty of care reasons, and to be in keeping with the family-based nature of the Event, “Childrens” tickets can only be purchased in conjunction with an adult ticket or by an adult who has already purchased a ticket. A child is aged between 3 and 17.

No refunds will be given if the ticket holder cannot attend the Event for whatever reason.

Tickets are sold on the express condition that ticket holders are bound by the rules and regulations issued by the event organiser, the laws of the Commonwealth of Australia and the State of Victoria and the rules and regulations enacted thereunder.


We reserve the right to add, withdraw or substitute artists, vary any advertised program, change venue and vary audience capacity. No claim for compensation shall be made in the event that the program is varied due to the non-appearance of an advertised artist.


Persons found in possession of illegal drugs, weapons or dangerous items will be removed from the venue.  

We may refuse admission to any ticket holder for any reasonable cause and may request any ticket holder to leave the venue for any reasonable cause.

Entry is at your own risk and we reserve the right to refuse entry. We shall not be held liable for any loss, injury, or damages sustained entering or on within the Event – to the extent allowed by the law.


All ticket holders consent to any official filming and sound recording as members of the audience. Exclusion may be requested at theclanjam@gmail.com.


We disclaim any and all liability for the acts, omissions and conduct of any third party including the products, services, actions or failure to act of the Event venue or other person in connection with the Event or the Festival or otherwise referred to on this website.

Entry is at the ticket holders own risk. Appropriate footwear and clothing must be worn at all times while attending the Event. We shall not be held liable for any loss, injury or damages sustained entering or at the Event – to the extent allowed by the law.

We take no responsibility for any hearing damage or loss, please use ear plugs if necessary.

You will be liable for any loss or damage caused at the Event by you or your invitees.


All undercover venues are smoke free and some external areas may be designated smoke free.

The Festival Event Area is not Licensed. Patrons wishing to consume alcohol must be 18 years and over. 

The whole Festival Event area is a GLASS FREE ZONE and no glass must be brought into any part of the Event.


The information requested is only used in the processing of your tickets; in accordance with the Privacy Act 1988, the information is not supplied to any third party. 


The care and supervision of children is the responsibility of the parent/carer/guardian at all times.  The event has volunteers who have not trained in child care and are not obligated to care for children without their carers in attendance.

In the case of an emergency evacuation or situation, you must follow all Festival and other official directives.  

No animals will be permitted onto the Festival site, with the exception of guide dogs. 

Fires and fireworks are not permitted.  

Activities such as moshing, crowd surfing and stage-diving are not permitted. Patrons engaging in these or other dangerous activities will be evicted from the Event and will lose their Festival wristband.


We care for our environment and community. Please be respectful and place any litter in the recycle or other bins provided around the Event venue. Be waste and water wise - thank you.

Please respect the Phoenix Park space and surrounds and do not create excessive noise or litter while traveling to and from the Event.


Any breach of any of these terms and conditions will entitle the Event organisers to evict the ticket holder from the venue without refund.

No promise is made by the Festival that this website is error free or that files downloaded from this site are free of viruses or contamination.